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Chili Flakes — Frequently Asked Questions
What's the difference between chili flakes and red pepper flakes?
Red pepper flakes are a specific product: crushed cayenne with seeds, delivering sharp, straightforward heat. Chili flakes is a broader category covering any dried, flaked chile — from mild ancho to smoky chipotle to fiery habanero — each with its own flavor profile.
Which chili flakes should I start with?
If you're new to specialty chiles, start mild with Fuego Dulce (1,000–2,500 SHU) and work up. If you already reach for hot sauce daily, Wild Ember's smoky medium heat is the sweet spot for most cooking.
What makes Casa Flake spices different from grocery-store brands?
Every blend is small-batch crafted from whole spices with no fillers, no anti-caking agents, and no artificial ingredients. Small batches mean the volatile oils that carry aroma and flavor haven't faded on a warehouse shelf.
How should I store my spices and blends?
Airtight, away from light and heat — a cupboard, not above the stove. Properly stored, our blends keep peak flavor for 12–18 months.
Do you offer free shipping?
Yes — US orders over $45 ship free. Under $45, standard shipping rates are calculated at checkout.
What is your return policy?
Because spices are consumable food products, all sales are final and we can't accept returns. If your order arrives damaged or incorrect, contact us right away and we'll make it right.
